Returns & refunds

Hardware is covered for 24 months. If a unit fails inside 30 days of delivery we cover return shipping; after that we cover the replacement.

The 30-day window

You may return an item within 30 days of delivery for a refund of the item price. The item must be unused, in its original packaging and in a resaleable condition. Return postage is paid by you unless the item was faulty, damaged or not what you ordered.

How to start a return

1. Email orders@omniivault.shop with your order reference and the item you want to return.
2. We reply within one working day with a return address and a return reference.
3. Pack the item securely and write the return reference on the outside.
4. Send us the tracking number once dispatched — without it we cannot trace a parcel that goes missing.

Refund timing

Refunds are issued to the original payment method within 5 working days of the returned item arriving and being checked. Your bank may take a further 3–5 working days to post it. We do not deduct a restocking fee.

What we cannot accept

• Items returned after the 30-day window without prior agreement.
• Items that have been used, washed, altered or damaged after delivery.
• Items missing parts, manuals or original packaging.
• Personalised or made-to-order items, unless faulty.

Faulty items

If something arrives faulty or fails in normal use, email us with photographs. Within the first 30 days we cover return postage and refund or replace at your choice. After 30 days we replace or repair; statutory rights in your country are unaffected by this policy.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Email us with the order reference; if the parcel has already left we will treat it as a return.